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Windows App (Mac)

You can use a Remote Desktop Protocol client to connect to a Windows Terminal Server or a Windows PC with Remote Access enabled.

The recommended client software is Windows App client. You can find it on the Mac App Store or Mac Self-Service. Installing the app from App Store requires you to have an Apple ID. In case you do not yet have an Apple ID for professional use, have a look at the following KB article about Apple IDs.

CERN Windows Terminal Infrastructure

Windows Terminal Infrastructure provides the documentation of how to connect to:

Updating from Microsoft Remote Desktop to Windows App

In September 2024 "Microsoft Remote Desktop" application was rebranded to "Windows App". Since May 2025, Microsoft does not support the old application anymore, which is known to have some compatibility issues with CERN Windows Terminal Infrastructure services. We strongly recommend to upgrade to the new Windows App.

Microsoft has changed the name of the application, while keeping the same Bundle/Application ID. This causes issues while trying to upgrade the application via AppStore / Mac Self Service as the application name is different. Also, as the new application has a different name, the settings and connections from the previous application won't be transferred to the new application.

You can export your connections from the old app, by selecting multiple of them and selecting Export in the right-click menu. You can then import the exported .rdp files into the new application in Connections -> Import from RDP file .... You can import multiple .rdp files at once.

To upgrade, you need to manually uninstall the old Remote Desktop application and install the new one from scratch. You can uninstall the application through Self Service, if you don't see such option you need to manually move it to Trash from the /Applications folder. To see the Windows App installer in Self Service, you may need to update the inventory by selecting the Refresh Inventory policy in Utilities tab.