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Mac Self-Service

Introduction

Mac Self-Service is a functionality within the Mac Desktop Service built and maintained to empower CERN users by giving them easy access to applications and configurations through the Self-Service application. It also enables CERN users to acquire Mac App Store applications through the Apple Volume Purchasing Program. Access to licensed software is restricted to Macs that are regurarely on site.

Mac Self-Service is based on the pull philosophy. CERN users join the Self-Service by enrolling their Mac in the CERN MDM, which requires logging-on with their CERN credentials and then downloading and installing the Self-Service application. This enables the users to select the applications they would like to install or the settings they would like to apply on their Mac.

The framework used by the Mac Self-Service collects inventory information about the software and hardware of your Mac and reports this to the MDM server at CERN.

The enrolment and the Self-Service app uses Single-Sign-On. Only the OTP apps can be used as a second factor, Yubikey like hardware is not supported.

If the device on which you intend to install this software is owned by an external university or institute, please ensure that you have the right to authorise the enrollment.