Purchasing Apple Hardware
Mac desktop and portable computers and accessories can now be ordered via a Material Request in EDH. Please order them directly from the ART punch-out:
- Clicking the 'Add to Cart' button will add the item in question to your 'shopping cart'.
- When you are done selecting items click on the shopping cart icon and select 'View and edit cart'. At this stage you can still change the items.
- Once you are happy with your selection click on 'Checkout', this will bring you back to the EDH Material request, with one line per selected item.
- Fill in the Material request as usual.
iPhones and iPads can be ordered the same way as Macs, through ART punch-out in Material Request in EDH. In case you want your iPhone/iPad supervised you must contact Mac Support before ordering your device.
Requesting a "Pro Forma Invoice"
To be allowed to take the device out of CERN, and to avoid problems during border crossings you should always carry a "Pro Forma Invoice" with you. You can request such an invoice using an EDH "Shipping Request" for Expedition.
General Description put the model type (eg MacBook Air 13 inch, late 2021) and the serial number of the device.
Recipient's address does not really matter, but it need to be filled with something, eg your private or office address.
CERN internal comments you should add "This device was bought via punch out, no pro-forma invoice was created at the delivery." It might be helpful to add the EDH order number of the device.
Apple warranty: 1, 2 or 3 years?
By default, Apple provides a limited world-wide warranty for 12-months following the date of purchase.
Based on Swiss law, Apple provides 2-year warranty, as explained in this Apple document. Please note that the conditions between the 1st and 2nd year of the warantee can be different as explained in this document.
Apple also proposes an optional paid 3-year warranty extention. Considering the very high cost of this extension, the hardware failure rates and the drop in the value of the equipment with time, the CERN IT department advises strongly against purchasing this warranty extension.